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U - Trust And We Deliver

Frequently Asked Questions

Quick answers to the most frequently asked questions about delivery, storage, and order preparation services.

If you can't find your answer, send us your message and we will respond as soon as possible.

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Services

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Services Pickup and Delivery Cash Collection Returns Storage and Order Preparation International Shipping Privacy and Reports Payment, Start, and Licensing About the Company and Fees Transportation and Liability Support and Working Hours Billing and Follow-up

Services

We provide integrated solutions that include: order pickup, storage, order preparation (Pick & Pack), delivery, cash collection, and returns management according to store policy.

We serve e-commerce stores and businesses. We can tailor the solution based on shipment size, product type, and working method.

Pickup and Delivery

Yes, cooling solutions (ice boxes) can be provided for products that need to be kept at a suitable temperature, depending on the type of product and the duration of the trip. Let us know the nature of the product so we can prepare the appropriate service.

The cost of immediate delivery varies based on distance, area, and size/weight of the shipment, as well as the nature of the product (such as fragile or perishable items that require special care).
Factor How it affects the price
Area and Distance The greater the distance or the farther the destination, the cost changes according to the service range.
Type of Product Perishable or fragile products may require additional care or faster delivery.
Size and weight Large/heavy shipments may require a different vehicle, which reflects on pricing.
Order time Costs may vary based on peak times and driver availability.

To get an accurate price within minutes, send us: the area, pickup and delivery locations, product type, and weight/size

We allocate an organized route for each area to expedite delivery. When the representative arrives at the customer after coordination, they usually wait up to 15 minutes. If there are multiple orders within the same area, we ensure they are executed efficiently while maintaining service speed.

We carefully deliver your orders from Saturday to Thursday. Pickup is available daily throughout the week except on Thursday.

We offer flexible options: immediate delivery (which can arrive within 30 minutes in Amman depending on the area and availability), and fast delivery within 24 hours for most areas of the kingdom.

Yes, a delivery time can be specified within Amman within a time window of up to 3 hours, or one hour before/after a specific time. Any duration less than that is treated as an immediate service.

We make up to 6 attempts (call + message) within 3 days for the responsive customer. After that, the order is canceled and returned to you.

We ensure that returned orders (canceled or rejected) are returned the day after the last status update, and this is often done with the receipt of new orders to facilitate the process and reduce time and cost. If you have an urgent priority, let us know and we will coordinate a faster option based on availability.

Yes. We can receive your orders from any governorate and any area within the Hashemite Kingdom of Jordan according to the approved receipt schedule.

Yes, we provide suitable delivery for perishable products with an instant delivery option depending on the area. Contact us for pricing details.

Yes, instant delivery is available. Your order may arrive within 30 minutes inside Amman depending on the area, driver availability, and traffic.

The delivery areas depend on the agreed plan. Contact us to confirm coverage based on the city/area and type of service.

Delivery time varies depending on the area and daily pressure. Delivery is often made within the agreed timeframe in the service contract.

We can try based on operational capability and area. It is preferable to mention the note when creating the shipment to be handled within the route.

Cash on Delivery (COD)

Yes, we provide cash on delivery according to terms and settlement mechanisms agreed upon in advance.

This is done according to the agreed settlement cycle (daily/weekly/as per the plan). Contact us to confirm the details.

International Shipping

We provide international shipping options to various countries around the world. The following list specifies the countries by name; however, shipping availability, duration, and cost may vary depending on the type of product, weight, and destination—contact us to confirm details before shipping.
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo (Republic)
Congo (Democratic Republic of the)
Costa Rica
Ivory Coast
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
North Macedonia
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Sweden
Switzerland
Syria
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States of America
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe

Returns

The agreed return policy with the store is followed (return to warehouse/resend/cancel). The status is updated according to the procedure.

Storage and Order Preparation

Yes, we provide storage solutions with inventory management and order fulfillment as per your needs.

Yes, different packaging options can be provided, and special requirements can be added based on the nature of the product and the store's identity.

Yes. We provide shipping services to several neighboring countries such as Palestine, Syria, Lebanon, Iraq, and Saudi Arabia. Availability, duration, and cost depend on the destination, type of shipment, and weight—contact us to confirm the best option before shipping.

Privacy and Reports

Certainly. We are committed to maintaining the confidentiality of your information and order data, and they are not shared or published to any unauthorized party.

We send you a detailed report on the status of the orders, and you are also notified directly via phone or WhatsApp if there are any notes or issues to ensure a quick decision.

Payment, Start, and Licensing

We offer multiple payment options for your convenience: Click, e-wallets, bank transfer/deposit, or cash.

Yes, prepayment service is available within the instant delivery service according to the service policy and the nature of the order.

After agreeing on the service details, we create a special account for you in the system, and create a WhatsApp group that includes the account manager and the relevant people to ensure organized and quick follow-up.

Yes, the company is licensed and officially registered under the number: 542374.

About the Company and Fees

The company was established on 17/05/2023, and since then we have been working to provide a reliable and fast delivery experience.

Delivery fees are calculated in the following cases: upon order delivery, or when the representative arrives after coordination and the customer does not respond for more than 15 minutes, or in case of refusal to accept.

Yes, the fees may vary based on size, weight, and type of shipment. We clarify the price to you in advance before confirming the receipt.

We wait for the customer for up to 15 minutes after coordinating the arrival time, to ensure high flexibility without affecting the speed of order execution.

No, we do not impose any fees for picking up/receiving orders.

Transportation and Liability

We provide a suitable fleet for various types of shipments: small and large cars, motorcycles, and vans.

Yes. We take care to handle your shipments carefully, and we recommend adding a note on the policy and informing us if the shipment is fragile so we can give it extra attention.

Support and Working Hours

We work to receive and execute orders according to a clear schedule: within Amman until 1:00 AM, and from the governorates until 5:00 PM. We also deliver from Saturday to Thursday.

Yes. We commit as much as possible to schedules within Amman by organizing routes and updating the status continuously. You can request to specify the delivery time within an agreed time window (depending on availability and traffic).

Yes, we can issue a detailed monthly statement of all your orders and their statuses to facilitate follow-up and accounting.

We aim to respond within one minute via WhatsApp group or phone as much as possible, to ensure quick decision-making and continuity of work.

Within Amman: We receive your orders until 1:00 AM. From the governorates: until 5:00 PM.

Billing and Follow-up

Yes, there is an app to track orders that will be activated for you when you start working with us and create an account. You will also receive clear notifications and updates on the stages of the order, such as: received, in delivery, delivered, and canceled/rejected—so you stay informed moment by moment. You can also track via our website, WhatsApp group, and customer service.

Yes. We provide a colored bill book with 3 copies: one for you, one for the representative, and one for the company.

Yes, we offer discounts and deals for shipments with large quantities. Contact us to suggest a package that suits the size of your business.

Billing usually occurs the day after your orders are successfully delivered, during the period between 2:00–4:00 AM.

You can track via our website or our app available on all devices, or through the WhatsApp group, or by contacting us directly.