Your shipments with us

from Amman to everywhere

At TrustU, we provide you with fast delivery, order management, financial collection, and warehousing and processing to help you deliver a better customer experience and reduce operational burdens.

You are more reliable — and we deliver

Our services

Choose the delivery service that suits your needs — speed, flexibility, and wide coverage.

Delivery within 24 hours - the most economical

Receive shipments today and deliver them the next day to various regions of the kingdom

Express - within 6 hours

A quick solution for delivering your orders on the same day: Pick up and deliver within 6 hours within the city and to all governorates

Instant delivery

Pick up the package and deliver it immediately without going through sorting stages — ideal when time does not allow for waiting.

التخزين الأمن

Keep your goods safe in our warehouses — without long-term contract commitments, and accessible whenever you need

التخزين والتجهيز والتغليف والتوصيل

We receive your inventory, package it, and prepare it for shipping — a comprehensive solution to save time and effort for store owners and projects

International shipping

We ship your packages from Amman to countries around the world — by land, sea, and air, at competitive prices

Frequently Asked Questions

Everything you need to know to start with us confidently— with clear and quick answers.

We offer international shipping options to various countries around the world. The following list shows the countries by name, however, shipping availability, duration, and cost may vary depending on product type and weight and destination—Contact us to confirm the details before shipping.

Afghanistan	Albania	Algeria	Andorra	Angola
Antigua and Barbuda	Argentina	Armenia	Australia	Austria
Azerbaijan	Bahamas	Bahrain	Bangladesh	Barbados
Belarus	Belgium	Belize	Benin	Bhutan
Bolivia	Bosnia and Herzegovina	Botswana	Brazil	Brunei
Bulgaria	Burkina Faso	Burundi	Cape Verde	Cambodia
Cameroon	Canada	Central African Republic	Chad	Chile
China	Colombia	Comoros	Congo (Republic)	Congo (Democratic Republic of the Congo)
Costa Rica	Ivory Coast	Croatia	Cuba	Cyprus
Czech Republic	Denmark	Djibouti	Dominica	Dominican Republic
East Timor	Ecuador	Egypt	El Salvador	Equatorial Guinea
Eritrea	Estonia	Eswatini	Ethiopia	Fiji
Finland	France	Gabon	Gambia	Georgia
Germany	Ghana	Greece	Grenada	Guatemala
Guinea	Guinea-Bissau	Guyana	Haiti	Honduras
Hungary	Iceland	India	Indonesia	Iran
Iraq	Ireland	Italy	Jamaica	Japan
Jordan	Kazakhstan	Kenya	Kiribati	North Korea
South Korea	Kuwait	Kyrgyzstan	Laos	Latvia
Lebanon	Lesotho	Liberia	Libya	Liechtenstein
Lithuania	Luxembourg	Madagascar	Malawi	Malaysia
Maldives	Mali	Malta	Marshall Islands	Mauritania
Mauritius	Mexico	Micronesia	Moldova	Monaco
Mongolia	Montenegro	Morocco	Mozambique	Myanmar
Namibia	Nauru	Nepal	Netherlands	New Zealand
Nicaragua	Niger	Nigeria	North Macedonia	Norway
Oman	Pakistan	Palau	Palestine	Panama
Papua New Guinea	Paraguay	Peru	Philippines	Poland
Portugal	Qatar	Romania	Russia	Rwanda
Saint Kitts and Nevis	Saint Lucia	Saint Vincent and the Grenadines	Samoa	San Marino
Sao Tome and Principe	Saudi Arabia	Senegal	Serbia	Seychelles
Sierra Leone	Singapore	Slovakia	Slovenia	Solomon Islands
Somalia	South Africa	South Sudan	Spain	Sri Lanka
Sudan	Suriname	Sweden	Switzerland	Syria
Tajikistan	Tanzania	Thailand	Togo	Tonga
Trinidad and Tobago	Tunisia	Turkey	Turkmenistan	Tuvalu
Uganda	Ukraine	United Arab Emirates	United Kingdom	United States of America
Uruguay	Uzbekistan	Vanuatu	Vatican	Venezuela
Vietnam	Yemen	Zambia	Zimbabwe

Yes. We provide shipping services to a number of neighboring countries such as Palestine, Syria, Lebanon, Iraq, and Saudi Arabia. Availability, duration, and cost depend on the destination and the type of shipment and the weight—Contact us to confirm the best option before shipping.

Certainly. We are committed to maintaining the confidentiality of your information and order data, and they are not shared or published to any unauthorized party.

We send you a detailed report on the status of the orders, and you will be notified directly via phone or WhatsApp if there are any notes or issues to ensure a quick decision.

Yes, there is a prepaid service within the instant delivery service, according to the service policy and the nature of the order.

After agreeing on the service details, we create a special account for you in the system, and create a WhatsApp group that includes the account manager and the relevant people to ensure organized and quick follow-up.

Yes, the company is licensed and officially registered under the number: 542374.

The company was established on 17/05/2023, and since then we have been working to provide a reliable and fast delivery experience.

Delivery fees are calculated in the following cases: upon delivery of the order, or when the representative arrives after coordination and the customer does not respond for more than 15 minutes, or in case of refusal to accept the delivery..

Yes, the fees may vary based on size, weight, and type of shipment. We clarify the price to you in advance before confirming the receipt.

We wait for the customer for up to 15 minutes after coordinating the arrival time, to ensure high flexibility without affecting the speed of order execution.

No, we do not impose any fees for bringing/receiving orders.

We provide a suitable fleet for various types of shipments: small and large cars، motorcycles andvans.

Yes. We ensure to handle your shipments with care, and we recommend adding a note on the policy and informing us if the shipment is fragile so we can give it extra attention.

Yes, we can issue a detailed monthly statement of all your orders and their statuses to facilitate tracking and accounting.

We aim to respond within one minute via WhatsApp group or phone as much as possible, to ensure quick decision-making and continuity of work.

Within Amman: We receive your orders until 1:00 AM. From the governorates: until 5:00 PM.

Yes. We can pick up your orders from any governorate and any area within the Hashemite Kingdom of Jordan according to the approved pickup schedule.

Yes, we provide suitable delivery for perishable products with the option of immediate delivery depending on the area. Contact us for pricing details.

Yes, immediate delivery is available. Your order may arrive within 30 minutes in Amman depending on the area, driver availability, and traffic.

Yes, a delivery time can be specified within Amman within a time window of 3 hours, or one hour before/after a specified time. Any duration less than that is treated as a rush service..

We make up to 6 attempts (call + message) within 3 days for the responsive customer. After that, the order is canceled and returned to you.

We ensure that returned orders (canceled or rejected) are returned the next day from the last status update, and this is often done with the receipt of new orders to facilitate the process and reduce time and cost. If you have an urgent priority, let us know and we will coordinate a faster option for you if possible.

Yes. We provide a colored bill book with 3 copies: one for you, one for the courier, and one for the company.

Yes, we offer discounts and promotions for shipments with large quantities. Contact us to suggest a package that suits your business size.

Billing is usually done the day after your orders are successfully delivered, during the period between 10:00–11:00 PM.

You can track via our website or our app available on all devices, or through a WhatsApp group, or by contacting us directly.

We provide multiple payment options for your convenience: Click، E-wallets، Bank transfer/deposit, or Cash.

We carefully deliver your orders from Saturday to Thursday. As for pickup, it is daily throughout the week except Thursday.

We offer flexible options: Instant delivery (which can arrive within 30 minutes in Amman, depending on the area and availability), andFast delivery within 24 hours for most areas of the kingdom.

The cost of instant delivery varies based on distance and area and size/weight of the shipment, as well as the nature of the product (such as fragile or perishable products that require special care).

Factors	How it affects the price
Area and distance	The greater the distance or the farther the destination, the more the cost changes according to the scope of service.
Type of product	Perishable or fragile products may require additional care or faster delivery It may require extra care or faster delivery.
Size and weight	Large/heavy shipments may require a different vehicle, which reflects on pricing.
Order time	The cost may vary based on peak times and driver availability.

To get a precise price within minutes Please send us: the area, pickup and delivery location, type of product, and weight/size.

Yes, there is a tracking app that will be activated for you when you start working with us and create an account. You will also receive clear notifications and updates on the order stages, such as: Received، In delivery، Delivered, andCancelled/Rejected—to keep the picture clear moment by moment. You can also track via our website and WhatsApp group and customer service.

We allocate an organized route for each area to speed up delivery. When the representative arrives at the customer after coordination, they usually wait for 15 minutes. If there are multiple orders within the same area, we ensure to execute them efficiently while maintaining service speed.

Yes, cooling solutions (ice boxes) can be provided for products that need to be kept at a suitable temperature, depending on the type of product andduration of the trip. Let us know the nature of the product so we can prepare the appropriate service.

We operate to receive and execute orders according to a clear schedule: within Amman until 1:00 AM, and from the governorates until 5:00 PM. We also deliver from Saturday to Thursday.

Yes. We commit as much as possible to the schedules within Amman through organizing the routes and updating the status continuously. You can request to specify the delivery time within an agreed time window (depending on availability and traffic).