نبحث عن مدير تسويق وإدارة مجتمع مبدع لقيادة الأنشطة التسويقية وتعزيز حضور شركة TrustU Delivery في السوق. سيكون المرشح مسؤولاً عن بناء الهوية الرقمية للشركة، وإدارة قنوات التواصل الاجتماعي، وتطوير الحملات التسويقية التي تدعم نمو العملاء وزيادة الوعي بالعلامة التجارية.

المهام الرئيسية

•  إعداد وتنفيذ الخطط والاستراتيجيات التسويقية بما يتوافق مع أهداف الشركة.
•  إدارة حسابات التواصل الاجتماعي وإنشاء محتوى احترافي وجذاب. 
• متابعة الحملات الإعلانية الرقمية وتحليل نتائجها وتحسين أدائها.
•  بناء علاقات قوية مع العملاء والتفاعل مع المجتمع الرقمي والرد على الاستفسارات.
•  إعداد التقارير التسويقية الدورية وقياس مؤشرات الأداء الرئيسية.
•    التعاون مع فرق المبيعات والعمليات لتحقيق أهداف النمو والتوسع.

المتطلبات

• خبرة في التسويق الرقمي وإدارة منصات التواصل الاجتماعي.
•  معرفة جيدة بأدوات الإعلان الرقمي مثل Google Ads و Meta Ads.
• مهارات قوية في صناعة المحتوى والتصميم والتواصل.
• القدرة على تحليل البيانات وإعداد التقارير التسويقية.
• الإبداع والقدرة على إدارة عدة مشاريع في وقت واحد.

Job Overview

We are looking for a committed and responsible delivery representative to join the team, who will be responsible for receiving and delivering shipments to customers and merchants according to the highest standards of quality and speed, while maintaining the safety of packages and providing professional service that reflects the company's image.

Tasks and Responsibilities

• Receive packages and shipments from the company headquarters or from merchants.
• Deliver shipments to customers within designated areas.
• Collect cash from customers when needed and deliver it to the company according to approved procedures.
• Maintain the safety of shipments during transport and delivery.
• Adhere to specified delivery times and achieve the best level of service.
• Use the company's applications and systems to update order statuses.
• Communicate with customers and merchants in a professional manner.
• Report any problems, delays, or delivery failures.
• Adhere to company policies and traffic safety procedures.
• Maintain the vehicle used for work and inform management of any malfunctions or maintenance needs.

Required qualifications

• High school diploma as a minimum.
• Possession of a valid driver's license.
• Good knowledge of areas and roads.
• Ability to use smartphones and applications.
• Good communication skills and excellent customer service.
• Ability to work under pressure and in the field.

Required skills

• Discipline and punctuality.
• Integrity and responsibility in handling packages and financial amounts.
• Ability to organize time and manage the daily route efficiently.
• Problem-solving and making appropriate decisions while working.
• Politeness and good appearance.

Working hours

According to the company's system and approved distribution schedules.

Benefits

• Fixed salary and performance incentives.
• Professional work environment.
• Opportunities for development and career growth.

We are looking for a customer service representative with excellent communication skills and a passion for helping customers to join the TrustU Delivery team. They will be responsible for following up on customer and merchant inquiries, resolving issues quickly and professionally, and ensuring a distinctive service experience that enhances trust and satisfaction. Main tasks Responding to customer inquiries via phone, WhatsApp, and email. Following up on orders and shipments and updating customers on order status. Handling complaints and feedback and working to resolve them efficiently. Coordinating with operations and delivery teams to ensure service quality. Documenting customer data and continuously updating records. 

Contributing to improving the customer experience and increasing their satisfaction. Required qualifications Strong communication skills and a high ability to persuade and solve problems. Politeness and professionalism in dealing with customers. Ability to work within a team and handle work pressure. Proficiency in using computers and electronic systems. Previous experience in customer service or call centers is preferred. What we offer A professional and motivating work environment. Opportunities for development and career advancement. Continuous training in customer service and operations management. An opportunity to contribute to the growth of a leading company in delivery and logistics services.